Responsibilities

• Ensure company minimum brand standards are followed, and optional standards are applied when appropriate.
• Receive work assignments, master keys, and supplies from team leaders/order taker; sign key log accurately.
• Work cooperatively and flexibly with other departments.
• Implement changes based on Consumer Audit results.
• Check and verify room status reports.
• Accurately complete Attendant’s Verification Report.
• Check minibar, replenish items, and raise charges for used items.
• Report maintenance issues immediately.
• Clean rooms: vacuum carpets and furniture, dust, empty ashtrays and bins.
• Clean bathrooms (sink, tub, toilet, tiles, mirrors, floors) and polish metal/brass.
• Replenish bathroom and room supplies per brand standards.
• Arrange guest items neatly and spot-clean carpets when needed.
• Keep corridors, service pantries, and back areas clean and orderly.
• Remove room service trays and trolleys from rooms and corridors.
• Coordinate valet for laundry, dry cleaning, and pressing.
• Replace dirty linen/terry with clean sets as per layout.
• Ensure guest room security and privacy.
• Respond to guest calls, requests, and complaints in assigned areas.
• Maintain and improve guest satisfaction scores.
• Report lost or damaged items.
• Clean and maintain pantry and toilet areas.
• Clean and maintain corridors and service areas.
• Clean and store trolleys; check and clean operating equipment.
• Replace light bulbs in rooms when needed.
• Refresh flowers in guest rooms.
• Provide evening turndown service.
• Keep fire exits and stairways clear at all times.
• Update room status via telephone system.
• Deliver service that creates positive guest experiences and “moments of delight.”
• Provide a comfortable space for guests to relax, meet, and connect.
• Anticipate guest needs and exceed expectations.
• Deliver excellent guest service at all times.
• Support internal customers and handle complaints courteously and efficiently.
• Report guest issues to Team Leader/Assistant Manager promptly.
• Maintain positive relationships with guests and colleagues.
• Attend required trainings and meetings.
• Follow hotel rules, safety, fire, hygiene, and health procedures.
• Maintain high standards of personal grooming and presentation.
• Adapt to changes in housekeeping operations.
• Uphold hotel values and support Hyatt goals and standards.
• Perform any other reasonable duties as assigned.

Qualifications

• High School graduate or equivalent.
• Ability to follow brand standards and hotel procedures consistently.
• Basic knowledge of housekeeping duties (room cleaning, bathroom cleaning, linen replacement, and turndown service).
• Ability to handle cleaning tools and operating equipment safely.
• Good attention to detail in maintaining cleanliness, order, and room standards.
• Ability to follow instructions, work independently, and support team operations.
• Good communication skills for responding to guest requests and reporting issues.
• Customer service mindset with ability to handle guest concerns politely and efficiently.
• Physically fit to perform cleaning tasks and carry supplies/trolleys.
• Basic understanding of hygiene, safety, fire, and security procedures in a hotel setting.
• Professional appearance and grooming in line with hotel standards.
• Flexibility to work with different departments and adapt to operational changes.
• Reliability in handling keys, reports, and guest room security responsibly.
• Willingness to attend training and follow hotel policies and values.