Responsibilities

• Ensure Grand Hyatt minimum brand standards are implemented, including optional standards when appropriate.
• Ensure Housekeeping Attendants work cooperatively and flexibly with other departments as a team.
• Assist in preparing weekly work schedules based on business needs.
• Supervise daily housekeeping operations and ensure service standards are followed.
• Assign duties and check the work of Housekeeping Attendants.
• Report lost, damaged, repair, and maintenance issues to management and follow up as needed.
• Inspect public areas, F&B outlets, offices, toilets, car park, and function rooms before events.
• Supervise and inspect work done by contractors and coordinate with their supervisors.
• Plan and ensure completion of periodic cleaning tasks such as carpet shampooing and high dusting.
• Coordinate with florists for VIP and public area floral arrangements.
• Prepare and inspect VIP room setups before arrival.
• Implement improvements based on Consumer Audit results.
• Deliver excellent guest service that reflects guests’ needs, preferences, and expectations.
• Provide friendly, confident, and thoughtful service to guests and internal customers.
• Handle guest and staff concerns politely and ensure proper resolution.
• Maintain positive relationships with guests and colleagues.
• Attend required training sessions and meetings.
• Follow hotel policies, safety, hygiene, fire, and computer procedures.
• Maintain professional grooming and behavior at all times.
• Adapt to operational changes in the housekeeping department.
• Support Hyatt values, empathy-driven service, and company strategic priorities.
• Perform other reasonable duties assigned by management.

Qualifications

• Male.
• Experience in housekeeping operations, preferably in a hotel environment.
• Knowledge of housekeeping procedures, cleaning standards, and guest service practices.
• Ability to supervise, train, and assign tasks to Housekeeping Attendants.
• Good leadership, communication, and teamwork skills.
• Able to handle guest concerns and resolve issues professionally.
• Knowledge of safety, hygiene, and maintenance reporting procedures.
• Ability to inspect rooms, public areas, and contractor work to ensure quality standards.
• Organized and able to manage schedules and periodic cleaning tasks efficiently.
• Flexible, dependable, and able to work in a fast-paced environment.
• Professional appearance and positive attitude at all times.
• Willing to follow hotel policies, procedures, and brand standards.