Key Responsibilities:

• Greet visitors and clients in a professional and courteous manner

• Answer, screen, and route incoming calls and emails

• Provide first-level support for inquiries, requests, and basic technical issues

• Log, track, and follow up on service requests and complaints

• Direct concerns to appropriate departments or technical staff

• Maintain front desk records, visitor logs, and appointment schedules

• Assist with administrative tasks such as filing, data entry, and document preparation

• Ensure the reception area is clean, organized, and presentable

• Follow company policies, confidentiality, and customer service standards

Qualifications / Skills:

• High school graduate or vocational/college level preferred

• Experience as a receptionist, help desk operator, or customer service staff

• Good verbal and written communication skills

• Basic computer skills (MS Office, email, ticketing systems)

• Ability to handle multiple tasks and work under pressure

• Professional appearance and positive attitude