Job Title: Waiter, Airports Lounges
Reports To: Assistant Manager, Airports Lounges
Segment: In-Flight Catering
Division: Airports Lounges
Main Department: Airports Lounges (JED/RUH/DMM/MED)
Department: Airports Lounges (JED/RUH/DMM/MED)
Grade: S2
 

Job Purpose Statement:
To ensure smooth and efficient daily operation activities in areas of responsibilities. 
 

Roles & Responsibility
1- Implement all instructions & directives coming from Regional Manager and ensure that all staff follows. 
2- Follow the instructions from immediate Superior, Supervisor / Senior Supervisor/Captain Waiter
3- Supervise and participate in the daily movement.
4- Always enhance the company image by giving above standard quality of service to all our valued 
customers as per the standard.
5- Must always apply and practice the Service Level Agreement and Standard Greetings.
6- Prepares Al Fursan Lounge Service Daily Reports on time i.e., Daily Store Items Inventory, Equipment 
Inventory, Chemical Inventory and Shift Handover Report and submit on time to Admin Office.
7- Always ensure above service standards for all Lounges.
8- Responsible in ordering lounge store items enough for one day consumption to Store. To immediately 
report any deviation to Captain Waiter / Immediate Superior for further handling.
9- Must attend to passenger needs as soon as possible.
10- To always deliver professionalism.
11- Must follow the standard service for First & Business Passengers.
12- Monitor lounge additional store items and do not over stock.
13- Always ensure on time service as per the standard.
14- Participate whenever it is required and to always ensure on time Delayed Flight Service as necessary.
15- Must assist Receptionist, Demi Chef de Partie, Concierge, Waiter and Housekeeping whenever it is 
required.
16- To direct communicate to concern superior whenever it is required.
17- Ensure cleaning / washing of all used equipment with proper safekeeping procedure.
18- Must acknowledge all lounge newly ordered equipment.
19- Attend morning briefing with the Supervisor together with all lounge staff.
20- To act and perform any other related duties assigned by Regional Manager 
21- To monitor the status of all lounge equipment and to report any malfunctioning. 
22- To monitor the expiration of all store items and back up stock. 
23- To take good care of all lounge equipment and avoid damage. 
24- Ensure monthly inventory and expiration of stock. 
25- Always ensure 100% hygiene results. 
26- Promote standard of hygiene, safety, and sanitation of the respective areas. 
27- Ensure all staff to follow personal hygiene standard. 
28- Ensure full compliance of hygiene, quality, and temperature control for all food items in line with  Quality Assurance. 
29- Ensure that all products received from kitchen and main stores are as per the department food menu 
guide for both lounge & delayed flight. 
30- To participate in team department building activity, gatherings, party and meeting with all staff. 
31- Train subordinates to do their own work well. Analyze their strength and weakness and help to develop 
them accordingly. 
32- To attend any related training course within the department as required. 
33- Encourage participation and create effort by maintaining a constructive attitude toward suggestion. 
34- To solve and assist staff in solving their problems both personal and work related. 
35- Assign work to subordinates in clear terms, check and follow up. 
36- Supervise operation by personal observation and analyze or records so that work is performed at 
minimum cost and with proper standard of quality and speed. 
37- Keep self-updated on all developments within the company. 
38- To be aware of all service provided at lounges. 
39- Suggest procedures or policy for the improvement to increase the efficiency of all section area. 
40- Perform other job-related duties as assigned.
41- Perform other duties related to the job and/or the operation of the company, in accordance with the 
regulations of the Saudi Labor of Law. Adherence to Cybersecurity policies and procedures. 
42- Dealing with data and information according to their level of classification. 
43- Avoid violating the rights of any person or company protected by copyrights, patents, or any other 
intellectual property, or similar laws or regulations. 
44- Compliance with Cybersecurity requirements related to the protection of user devices, Internet, 
software, systems, and Email requirements.
45- Adhere to the acceptable use policy and Using CATRION information and technical assets only for 
business purposes.
46- Obtaining the required permit from the security department or the owner of the authority in CATRION
before hosting visitors in the company's specific sensitive sites. 
47- Reporting Cybersecurity incidents. 
Communication & Working Relationships:

Qualifications

Graduate/ Degree holder in Hospitality Service or any related course to the  position. 
Years and Nature of Experience 2-3 Years’ experience in the Operation / Lounge Service, Hotel, Hospitality  Service is preferable