Job Overview:

We are looking for a friendly and reliable Helpdesk Assistant to provide basic tech support and help with facility-related requests at our compound. You will assist residents and staff with computer problems, set up equipment, and ensure everything runs smoothly.

Responsibilities:

• Tech Support:

  • Help residents and staff with computer, internet, and software issues.

  • Set up new devices and install software.

• Helpdesk Tasks:

  • Respond to requests for help via phone, email, or in person.

  • Keep track of requests and make sure issues are solved on time.

• Facility Support:

  • Assist with maintenance and facility-related questions.

  • Work with the maintenance team to fix problems quickly.

• Record Keeping:

  • Maintain an inventory of equipment.

  • Keep records of common issues and solutions.

• Training:

  • Help people understand how to use tech equipment and follow good security practices.

Qualifications:

• Education: High school diploma (or higher).

• Experience: Experience with basic computer troubleshooting is helpful but not required.

• Skills:

  • Good communication and problem-solving skills.

  • Ability to work independently and manage multiple tasks.