✈️ Job Title: Service Associate – Operations

Reports To: Section Head, Operations
Segment: In-Flight Catering
Department: Operations 

Job Purpose:

Handle assigned flights efficiently and accurately to meet required deadlines and ensure on-time performance.

Key Responsibilities:

• Prepare VIP and private flights based on galley diagrams and instructions.

• Coordinate with production for timely meal delivery.

• Check food, beverages, and equipment for quality and quantity before loading.

• Ensure flight loading meets deadlines.

• Monitor operations and communicate deviations or delays to the Supervisor.

• Maintain service folders, labels, and equipment inventory.

• Liaise with other sections, cabin crew, and airport agencies.

• Monitor staff performance, flight progress, and inventory flow.

• Participate in inventories, meetings, and ensure compliance with operational standards.

• Follow cybersecurity and company policies.

Communication:

• Internal: Other sections and departments

• External: Customers and airport agencies

Minimum Requirements:

• High School graduate; English courses preferred

• 2–3 years related experience

• Strong communication, computer, and time management skills

• English and Arabic language proficiency