<p>- The role of the Retail Store Manager is to manage sales activities, stock and assets within the Branch. The Retail Store Manager will also supervise all staff within the Branch and ensure quality customer service at all times.</p>

<p>Key Result Areas and Responsibilities</p>

<p>1. Manage branch sales activities</p>

<p>a. Achieve sales targets and margins</p>

<p>b. Develop and monitor budgets</p>

<p>c. Ensure sales are invoiced appropriately and delivery dockets are properly processed</p>

<p>d. Coordinate the collection and processing of credit sales for corporate customers</p>

<p>2. Manage the stock management processes</p>

<p>a. Conduct regular audits of stock and maintain up-to-date records</p>

<p>b. Ensure variances are reported to Regional Managers and the General Manager as they occur</p>

<p>c. Ensure the recording of Goods Inward Notices (GIN) and Inter-Depot Consignment Notes (IDCN) are undertaken in a timely and accurate manner</p>

<p>d. Conduct timely stock counts</p>

<p>e. Coordinate and liaise with Regional Managers to order stock</p>

<p>3. Responsible for the financial management operations of the branch</p>

<p>a. Monitor budgets in consultation with Regional Managers and produce necessary reports</p>

<p>b. Monitor controllable expenses and produce reports as required</p>

<p>c. Coordinate debtors control activities and produce reports on a monthly basis</p>

<p>d. Monitor the IMPREST account and all other branch expenditure</p>

<p>4. Produce reports as required</p>

<p>a. Collate sales data and produce reports as required</p>

<p>b. Undertake stock audits and variances and produce monthly reports</p>

<p>c. Produce business development reports for Regional Managers as requested</p>

<p>5. Responsible for Asset Management (property and cash)</p>

<p>a. Ensure all company assets (property and cash) are maintained and accounted for</p>

<p>6. Manage Customer Relations</p>

<p>a. Ensure effective customer relations (both internal and external) are maintained at all times throughout the branch</p>

<p>b. Develop new business opportunities and corporate customers through establishing networks and business contacts</p>

<p>c. Ensure all customer complaints are handled in a timely and effective manner</p>

<p>7. Supervise and develop staff across the branch</p>

<p>a. Supervise administrative, sales and maintenance staff at the branch</p>

<p>b. Ensure the development and review of effective processes and procedures for administrative, sales and ancillary staff</p>

<p>c. Conduct regular staff meetings</p>

<p>d. Undertake performance reviews for all staff</p>

<p>e. Recruit new staff as required</p>

<p>8. Ensure safe work practices are adhered to</p>

<p>9. Ensure all Papua New Guinea National Staff are trained where relevant in all areas of the above eight areas and responsibilities.</p>

<p>&nbsp;</p>

<p>Key Selection Criteria</p>

<p>1. Qualifications and Experience</p>

<p>a. Tertiary Education or advance diploma</p>

<p>b. With relevant sales experience in a Retail Environment.</p>

<p>2. Skills</p>

<p>a. General computer skills</p>

<p>b. Staff management capabilities</p>

<p>c. Strong interpersonal and communication skills</p>

<p>d. Fluent in English (verbal and written)</p>

<p>3. Attributes</p>

<p>a. Capacity to work within a team or independently if required</p>

<p>b. Ability to show initiative and be self-motivated</p>

<p>c. Capacity to problem solve and multi-task</p>