Responsibilities

• Establishment of cleaning standards and procedures for workers and ensure adherence to these standards and procedures
• Coaching and developing employees (cleaners)
• Scheduling and assigning specific duties/roles to cleaners and also ensuring that they are carried out expertly
• Inspection of cleaning equipment on a regular basis so as to know when they are worn-out and also request for replacement
• Controlling and monitoring the usage of cleaning materials so as to avoid or minimize waste and/or misuse
• Providing any form of required assistance to cleaners while they carry out their duties.

Qualifications

• Must possess excellent communication skills in speaking, writing, and even in listening
• Must have good interpersonal attributes. That is to say, the supervisor must be someone that gets along easily with people (easily approachable)
• Must be outstanding when it comes to organization and coordination of both humans and their activities
• Must display a high level of integrity due to the fact that he/she may be in a position to take care of people’s personal belongings
• Excellent decision-making ability is a must-have
• Must be proactive in the line of duty
• Must have the ability and willingness to work as part of a team, and most importantly, lead a team
• Should have a clear understanding of customer service guidelines/principles
• Must have relevant experience in cleaning and supervision of cleaning procedures
• A basic degree in any hospitality-related field is also required
• Recruitment process for this role may include a pre-employment assessment test to screen applicants.