Qualifications:

• Excellent English Verbal and written Communication Skills
• Must be able to finish at least 2 years in college
• Candidates must be willing to work on Night Shift/Shifting Schedules.
• Should have good, wired internet connection of at least 25MBPS.
• Amenable to work onsite in Northgate, Alabang.
• Amenable to work in a hybrid set-up.

Duties & Responsibilities:

• Answer inbound calls from stores and customers regarding all facets of Client Credit Card(s);
• Resolve credit inquiries on new accounts;
• Make use of problem solving/decision making skills to achieve the highest level of customer satisfaction;
• Utilize professional techniques to generate additional revenue via retail, credit, and/or product marketing;
• Comply with over-all call quality standards;
• Adhere to Schedule and Time on System, follow Company Rules and Policies, especially on Time and Attendance.

Required Competencies:

• Ability and willingness to recognize, deliver on card service sales opportunities
• Ability to perform in a fast-paced environment and adaptable to change. Flexibility and adaptability to meet business needs.
• Must have knowledge on basic Computers skills.
• Professional Phone etiquettes and ability to work with a Team