The ideal candidate loves talking to people and proactively solving issues. You will be responsible for converting customers into passionate evangelists

Responsibilities

• Answer inbound calls from customers
• Facilitate outbound phone calls for follow up and updating customers
• Document all calls handled accurately
• Guarantee departmental metrics are met by adhering to key standards in contact rates and handling procedures
• Produce positive customer experience by effectively answering inquiries and handling problem solving scenarios
• Redirect/Transfer calls to the correct department for better transition and service • Adhere to prescribed shift and schedule
• Adhere to set service level targets or key performance indicators

Qualifications

• Excellent English skills must at least be intermediate level
• Strong customer service skills (ability to build rapport, demonstrate empathy and outline key steps in delivering good customer service).
• Ability to clearly understand and act on presented problem statement; to comprehend, capture as well as interpret basic customer information.
• Ability to multi-task and navigate multiple applications at the same time.
• Amenability to work night shift, onsite training, Hybrid Work Arrangement – amenable to both onsite and from home work anytime
• Sites - Manila: UP Ayala Technohub, Quezon City | Cebu: Mactan Newtown, Lapu-Lapu City, Cebu